Find the places where your business loses clients and sales
AksaFlow walks the customer journey: where enquiries come from, where they get lost, what eats your team's time and where there is no control. Then we help implement a focused improvement with a clear result.
Scanning the business · looking for lost customers, time and money
Mission
37.98°N · 0.68°W · TorreviejaWe help businesses find where enquiries, sales, repeat customers and employee time are lost — and implement focused improvements with a measurable result. We work with Russian- and Ukrainian-speaking businesses on the Costa Blanca.
What exactly we examine in a business
We walk the customer journey from the first enquiry to a repeat purchase and look for where losses happen.First enquiry
We check where enquiries come from and whether they get lost between the website, ads, messengers and calls.
First reply
We look at the speed and quality of the first reply — especially in the evening and on weekends.
Offer and booking
We walk the path to a booking, reservation or purchase and remove unnecessary steps.
Purchase and service
We check where mistakes, manual work and delays happen while the order is fulfilled.
Repeat purchase
We check whether customers come back and whether there are reminders and follow-ups.
Data and control
We check where contacts and history are stored, and whether the owner sees the full picture.
How we work
Getting to know the business
We study the company, its customers, enquiry channels and current processes.
Research conversation
We discuss real situations: how enquiries arrive, what employees do, what the company has already tried.
Diagnostic
We walk the customer journey in detail and record where losses can happen.
Choosing a priority
We pick one problem that affects money, time or quality of work the most.
Small test of the fix
We launch a limited first step with a clear deadline and a way to measure the result.
Implementation
We set up the process, train the team and check it on real situations.
Measuring the result
We compare the numbers before and after and decide the next step.
What tasks AksaFlow helps with
Enquiries and first replies
We find where enquiries get lost or stay unanswered and build a clear path from message to booking — without extra manual steps.
Process and follow-ups
We bring order to enquiries, reminders and customer care after the first contact, so nothing falls through the cracks.
Data and control
We make the work transparent: the owner sees the customer journey and the results of changes — no promises, no magic.
What changes after implementation
Typical loss points that can be fixed without invented numbers- before
Enquiries come in, but some get lost unanswered or after closing hours.
afterEvery enquiry is visible: who replied, when and what happened next.
- before
A customer comes once — and disappears.
afterReminders and follow-ups bring customers back.
- before
It is unclear what works and what does not.
afterThe owner sees the customer journey and the results in numbers.
What it looks like
Pick a niche — a typical scenario✦ Booking confirmed · reminder scheduled
Task examples
Ongoing projects — without invented before/after numbers- Real estate agencyProblem
Enquiries come from the website, ads and messengers, but some get lost and never receive a timely reply.
SolutionOngoing projectA single path for handling enquiries, agent oversight and follow-ups with potential buyers.
- Auto serviceProblem
Calls and messages get missed, bookings need manual confirmation, regular customers get no reminders.
SolutionOngoing projectA booking and reminder system, a clear picture for the owner and work with regular customers.
- Business with a sales teamProblem
The owner cannot see where managers lose customers and why repeat sales are rare.
SolutionOngoing projectA transparent lead handling process, communication oversight and a regular picture of results.
Ways we work together
Discussed after the diagnostic — based on tasks, not a rate cardDiagnostic
— € soon
- Customer journey and loss map
- Choosing the priority task
- Plan of the first test
First improvement
— € soon
- Setting up a process or system
- Team training
- Measuring the result
System and growth
— € soon
- Repeat sales and reminders
- Transparent picture for the owner
- Weekly report and call
We do not publish prices upfront: first the diagnostic, then a concrete offer for your task. That is the principle.
Reviews
Real ones, with names — not boughtOur first client's review will appear here — in their own words.
First client · soonWe don't publish invented reviews. Better to wait for a real one.
Second client · soon
Why AksaFlow
We start with the problem
We do not offer ready-made automation before we understand the real process of the business.
We study the whole customer journey
We look at the customer from the first enquiry to a purchase and a repeat enquiry.
We choose one priority
We do not change everything at once: we start with the problem that affects the result the most.
We test with a small step
We launch a limited change and measure its value in practice.
We measure the result
We compare the numbers before and after — and do not promise blindly.
About the founder
Yurii helps owners and managers understand what happens to a customer after the first enquiry, where the process stops working and which change is worth testing first.
His role when working with a company:- understands how customer work is organised
- walks the whole customer journey together with the company
- finds possible loss points
- identifies the most important problem
- helps assess its impact on money, time and quality
- proposes a small, measurable next step
- arranges implementation and result verification
Core principleDo not sell a pre-chosen technology. First understand the business problem, then choose a way to solve it and verify the result.
FAQ
How much does it cost?
It depends on the tasks we find after the diagnostic. First we walk the customer journey, find the main loss point and propose a concrete, limited first step — with a clear price for that task.
What languages do you work in?
Ukrainian, Russian, English — plus Spanish for ads targeting the local audience.
I don't have a website. Is that a problem?
No. First we look at the customer path and loss points: sometimes a clear page, messenger, booking form, or Telegram bot is enough. A website and traffic come in when they are actually needed.
How fast will I see results?
We start with a small test: one focused change with a clear deadline and a way to measure it. Its outcome shows whether the approach works and what to do next.
What if it doesn't work?
Weekly plain-language reports: you see the numbers and decide yourself whether to continue. No annual contracts.
Insights
No-fluff articles — coming soon- Growth points
Where small businesses in Spain lose customers
soon - Automation
Booking automation: how to stop losing enquiries
soon - Instagram
Instagram as a traffic channel: when it actually helps
soon
Not sure where you lose customers?
Let us start with a short conversation about how the customer journey works in your company today. No selling of a pre-chosen solution.
First — the problem and the customer journey. Then — a focused improvement and a measured result.
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